Operational policy
1. General
1) This Operational policy applies to the (TwelveSky M1) Game service.
2) Operational policies serve to supplement the matters set forth in the Terms of use and contain the Company's standards for operating the Service, including the effects of violations of the Terms of use by users (hereinafter referred to as "sanctions"), procedures for appealing sanctions, recovery policies, and other matters that users should be aware of while using the Service.
3) Entory (hereinafter referred to as the Company) may change the Operational policy from time to time to provide better services, and notify users of the changes in a way that they can easily recognize (official Home page, community announcements in cafes and Games, email notifications, in-service messages, etc.
2. sanctions/reports, appeals, and customer support
1) If a Member becomes aware of, or is harmed by, another Member's violation of the Terms, Operational policies, or is otherwise harmed by such violation, the Member may report it to the Company.
- The sanction/reporting process for violations of the Terms is outlined below.
∙Violations ⟶ Investigations ⟶ Sanctions ⟶ Appeals ⟶ Notification of Result
2) Investigations may take some time after a report is made, and in some cases may be reinvestigated.
3) Associated Accounts may be temporarily restricted while we investigate your report through Customer Service, for a period not to exceed 3 months.
4) Members may submit various inquiries, requests, suggestions, and appeals related to the services of TwelveSky M1 Game, including Account theft, bad user reports, etc. through the official cafe and CUSTOMER SERVICE in the Game.
- Reporting, inquiries, and appeals are described below.
∙1:1 Support
⟶ Users can make various inquiries, requests, suggestions, and appeals related to Account, including TwelveSky M1 Game services, and sanctions through 1:1 inquiries in the official cafe and Game.
∙customer service inquiries
⟶ Users can make various inquiries, requests, suggestions, and appeals related to Game services, including Account theft, bad user reports, and sanctions through the CUSTOMER SERVICE in the official cafe and Game.
5) If the Member's appeal is deemed reasonable, the Company will immediately lift the sanctions applied to the Member and reinstate the adjusted Items, etc.
6) You have up to 15 days to report "Account Theft" and investigate the damage, including the date the "Account Theft" damage occurred.
7) You have 15 days from the time of the sanction to appeal.
3. (TwelveSky M1) Operational standards and special policies
1) The Company shall do its best to prevent acts that violate the Terms and Operational policies and provide smooth Game services.
2) The Company does not intervene in disputes between members from a neutral position; however, if the dispute between members involves acts that violate the Terms and Operational policy or acts that interfere with the normal operation of the Game service, the Company may take necessary measures after reviewing the matter from a neutral position.
3) The Company shall safely handle Members' Personal Info and Credit Info in accordance with the laws and regulations and the Privacy Policy. The Company and its employees and operators shall not request or disclose any personal information, account information, passwords, etc. of Members except as stipulated in the Terms and Conditions and the Privacy Policy.
4) The Company receives reports of bugs and errors that occur in the Game Service through the CUSTOMER SERVICE and community sites, etc. and endeavors to promptly handle them.
5) The Company may ask you to verify the identity of your Account if it is necessary to protect your Account and stabilize the Game service.
6) The Company, its employees, and operators may provide limited or no answers to questions about updates, development directions, Etc. that cannot be disclosed due to the nature of the Game.
4. Name management criteria
1) "Name" means any type of name (Nickname, Character name, etc.) that a member sets directly to identify a character, Item, organization, etc. within the Game service.
2) In principle, members are free to set their own name.
3) Notwithstanding Paragraph 2, the use of the following names is restricted, and the Company may change the names at its discretion. In addition, sanctions may be applied for the act of using the following names.
- Names that may be offensive or sexually degrading to others
- Names that contain profanity and vulgarity, advertising, or sexually explicit content
- Racial and sexist names
- ④ A name that we believe is intended to disparage, insult, or defame a particular person, group, organization, region, religion, etc.
- a name that impersonates the company, its employees or officials, or its operators
- ⑥ A name that hints at the intention to develop an Account or exchange Items for cash or in-kind
- ⑦ A name that you believe may infringe on a third party's trademark, copyright, or otherwise cause damage
- ⑧ Names prohibited by the Terms
- Etc. Names that are contrary to laws or social regulations
- ⑩ Partially modifying a name that is prohibited, or changing the spelling of a name that falls under the above, or combining different characters before or after the name.
5. sanctions policy
1) The types of sanctions are Next.
- Permanent ban: A sanction that permanently restricts the use of all Games and related services provided by the Company.
- Permanent restriction of use of the Game: (TwelveSky M1) This is a sanction that permanently restricts the use of the Game and related services.
- ③ Game Period Usage Restriction: (TwelveSky M1) This is a sanction that restricts the use of the Game and related services for a certain period of time.
- ④ Warning: Permanent or temporary sanctions such as temporary access to the Game, Chat bans, behavioral restrictions, forced character name changes, GM/CM cautions, and advisories.
- ⑤ Adjusting Items, etc.: This is a sanction that deletes Character Info, Items, Paid Content, etc. related to violations of the Terms of Service, or changes their Quantity or nature.
- ⑥ IP Block: A sanction that restricts access to the Game or service from a specific IP.
2) If the Company imposes sanctions pursuant to Paragraph 1, it may recover or adjust the profits (Items, EXP, etc.) related to the violation of the Terms of use, and for violations of the Terms of use where it is difficult to calculate the related profits, such as bug abuse or use of illegal programs, it may Reset the Game usage Info or restrict the use and access environment of some contents.
3) All liability for violations of the Terms that occur during Account theft or Account sharing due to reasons attributable to the Member shall be borne by the Member who is the party who violates the Terms and the Member who is the Account holder, and sanctions may be applied to both parties' Accounts.
4) If two or more violations of the Terms are identified at the same time, the Company may combine the sanctions applicable to each.
5) The Company may apply sanctions for violation of the Terms of Service to any member who fabricates or colludes in the violation of the Terms of Service by another member, or to any member who assists in the violation of the Terms of Service or takes unfair advantage thereof. If a Member acquires an Item acquired by another Member in violation of the Terms and Conditions with knowledge of the circumstances or acquires it gratuitously and without knowledge of the circumstances, the Company may recover the relevant Item, and the Company shall not be liable for any compensation and recovery.
6) The sanction reasons and sanctions are based on the Sanction Guidelines in Article 6. However, the sanctions may be weaker than the sanctions set forth in the sanctions table.
7) Even if it is not listed in the sanction table in Article 6, sanctions may be applied for acts that violate the Terms and related laws and regulations according to their severity.
6. Sanctions Table
Type | Details | Primary | Secondary | Tertiary |
Cash Trade | (1) Trade in-game items for cash or real-world goods/services or items from other games. (2) The act of vicariously raising a Character by entrusting it to another person in exchange for cash or real goods/services. | 30 days | Permanent suspension |
Attempting a Cash Trade | Attempting or advertising to trade for "cash" behavior "Permanent" sanctions may be applied as a first sanction if the "Attempted Cash Trade" is determined to be for commercial purposes and goods obtained through fraud. | 30 days | Permanent suspension |
AccountTrade | Trade your Game Account or any Character in your Account for cash. | 30 days | Permanent suspension |
Impersonation | Using someone else's personal information to Create an Account | Permanent suspension |
Misrepresentation and Use of Personal Information | Falsifying identifying information, such as entering someone else's information in your Account info, or persistently using changed information without correcting it * If your Account is restricted due to Registering someone else's Info, you can unrestrict your Account after verifying your identity. | Permanent suspension |
Using Unhealthy Language | "Use of Unhealthy Language" means the act of using any of the names in Article 4, paragraph 3 If the damage caused by "Use of Unhealthy Language" is minor, a "Warning" may be applied instead of a Game ban. Use of "Unhealthy Language" that targets a large number of users or is seriously offensive to others may be subject to a secondary sanction after the first sanction. * Accounts may be subject to usage restrictions based on accumulated borrowing and severity. | Warning
/
1 Day Chat Ban | 7 Day Chat Ban | 30-day Chat ban |
Using unsound names | "Use of Unsound Name" means the act of using the name of each item of Article 4, Paragraph 3 for a Character, etc. * In case of warning, the name may be changed randomly after temporarily restricting the relevant Character. Name changes due to "Unhealthy Name Use" may be disclosed through the official community. If you repeatedly use "Unhealthy Name" for the purpose of offending other users, you may be subject to the sanctions set forth in "Use of Unhealthy Language". | Force a name change | Account Usage Restrictions |
Decorating the Chat | Disrupting Chat for multiple users by posting excessive content or using the same content repeatedly. If the damage caused by "Use of Unhealthy Language" is minor, a "Warning" may be applied instead of a Game ban. * Accounts may be subject to usage restrictions based on accumulated borrowing and severity. | Warning
/
1 Day Chat Ban | 7 Day Chat Ban | 30-day Chat ban |
Disrupting the Game1
| (1) impersonate the Company, its employees or officials, or its operators (2) Spreading false facts, Etc. causing confusion to other users and interfering with the Company's Game operations by unfair means | 30 days to | Permanent suspension |
Interfering with Game
Operations2
| (3) Disrupting normal service operations by repeating the same inquiry or report. | 7 days | 30 days | 1 year |
Disrupting the
Game3
| (4) Interfering with customer counseling work by using profanity, threats, Att., or expressions that cause sexual shame | 1 year |
Disrupting Game Progress | Abusing the Game / operating system to interfere with the normal use of the Game by other users If the damage caused by "Disruptive Behavior" is minor, a "Warning" may be applied instead of a "Game Period Ban". * "Term (90 days)" sanction is possible in the first instance if "interfering with the progress of the Game" causes damage to a large number of users or serious damage to a specific user. | Warning/7 days | 30 days | 1 year |
False declarations | Exposing posts to the community or abusing customer service to interfere with other users' normal use of the Game or interfere with the Company's normal operation of the Game. | Warning | 7 days | 30 days |
Creating/Using/Promoting Illegal Programs | (1) Creating, using, or disseminating any computer program, device, or apparatus that neutralizes the technical protection measures of the Game Service or interferes with its normal operation (hereinafter referred to as "illegal program") (2) Modifying/revising the Game program or the program provided by the Company in connection with the Game service, or abnormally using the Game service using the modified program (3) Widely disseminating, distributing, or arranging the illegal program itself or its Use to a specific or unspecified number of people | Permanent suspension |
Workspace | (1) Use of the Game by multiple Accounts or in an organized or collective manner for commercial purposes (2) Acts of illegally acquiring Items through "Using illegal programs" or "fraudulent activities" with multiple Accounts, or moving and cashing out for commercial purposes | Permanent suspension |
Abusing and bug exploits | Any behavior that we believe is unfair to the Game, such as exploiting bugs and specific content in the Game to gain an advantage or harm other users. * Even if there is no intent, we may take measures such as deleting related Items, adjusting their Grade, or taking back earned items. | 7 days | 30 days | Permanent
suspension |
Abnormal Play | (1) Harming others through the play of associated Users (2) Organized play by two or more users to manipulate wins and losses. (3) Organized play at the same location or under multiple usernames (4) Behavior that causes damage to others due to abnormal bets or play (5) Repeating an abnormal pattern of Game play (e.g., ping-calling, stealing, etc.) | 7 days | 30 days | Permanent
suspension |
Payment theft | Using someone else's payment method to pay for a paid service without authorization | Permanent suspension |
Account Hijacking | Gaining unauthorized access to another user's Account, or aiding and abetting or profiting from doing so | Permanent suspension |
Fraud | Defrauding other users to gain an unfair advantage in Game | Permanent suspension |
Fraud Attempt | Attempting to "scam" "Permanent" sanctions are possible in the first instance for "attempted fraud" by impersonating an operator or company employee. | Recall of goods and
Account suspension from 30 days to permanent suspension |
Meandering behavior | (1) The act of betting on an Item, etc., so that the Result of chance provides a property benefit to a particular person and a loss to another participant (2) assisting in or advertising the conduct in (1) | Permanent suspension |
Privacy breach | Disseminating another member's personal information without consent | Permanent suspension |
Open Market
Exploitation1 | (1) Abusing the policies and processes related to membership, payment, cancellation of payment, etc. provided by open market operators to obtain unfair advantage (2) circumventing or abusing the policies and processes of an open marketplace provider | Permanent suspension |
Exploit open
markets2
| (3) Canceling discretionary payments and handling of goods used before recovery |
Unable to process recovery after a recall is in progress
|
Fraudulent refunds | Issue discretionary refunds for goods already used in the Game | Permanent suspension |
Fraudulent refunds2 | You obtained goods without consideration from an Account that issued a discretionary refund. | Permanent suspension |
1) The period and method of restriction may be changed arbitrarily at the discretion of the management.
2) Repeated, malicious duplication of cases may result in aggravated bans.
3) All goods and property acquired by using fraudulent methods such as 'fraud and system error' or 'abuse of bugs' or 'canceling payment using open market abuse' will be recovered, and even if the user who used fraudulent methods in this process acquired goods and property through normal payment and trade, all goods and property will be recovered, and the company will not be responsible for recovery and compensation.
4) If any of the secondary works (including broadcasts on YouTube, Africa, Twitch, etc.) contain advertisements (fostering, banners, etc.) related to refunds/proxy purchases, all characters used in such broadcasts will be sanctioned in accordance with the 'Open Market Abuse' section of the 'Sanction Criteria Table'.
5) Even if the above items are not applicable, the use of the service may be restricted based on the objective judgment of the management.
7. Long Term Disconnected Account Policy
1) The Company may Delete Account info or Character name of an Account (hereinafter referred to as "Long Term Disconnected Account") that meets the following conditions for service improvement and smooth Game operation.
- More than 6 months have passed since TwelveSky M1's last Game access date
- End of paid service period of TwelveSky M1
2) If the Company deletes the Account info of a Character in a long-term disconnected Account, the Company will notify the schedule and contents of the Game info deletion in advance through a Notice.
3) Characters and Character names that are Deleted under the Long Term Disconnected Account policy cannot be recovered.
8. recovery policy
1) Loss or change of game usage information (Info such as Items, game money, scores, achievements, Levels, etc. acquired by the member in the process of using the Game service) caused by reasons attributable to the company or technical errors of the Game service can be restored within the limits that do not burden the game balance if it is possible to check the in-game records due to the current technology of the information and communication service.
2) If you are unable to proceed with the quest due to a technical error of the Game service, we will do our best to help you proceed with the quest to the extent that the current technology of the information and communication service allows us to check the in-game records. If necessary, we can recover quest items or change Character Info.
3) Members who wish to recover under Paragraph 1 or 2 must apply for recovery through the CUSTOMER SERVICE within 7 days from the date of loss or change of Game usage Info.
4) The application for recovery under Paragraph 3 must be submitted by the person whose Account info has been lost or changed, and proxy submission by a third party is not allowed.
5) The Company may modify or change the contents of the Game Service through patches or updates if technically necessary for operation, and recovery is limited for modification, change, or deletion of the Member's Game Usage Info caused by such modification, change, or deletion. In addition, paid content may also be modified, changed, or deleted if deemed necessary for game planning or operation (such as game balancing), and at this time, the Company shall compensate the Customer with other items of similar value that can be used within the Game, and the Customer may not make a separate claim for damages in connection with such Company's actions.
6) Loss or change of Game usage Info in each of the following items is not subject to recovery or compensation.
- ① Damage caused by the member's own negligence or failure to understand the Game system, Notice, Terms and Operational policy, etc.
- Damage caused by the member's normal use of Game services such as Trade, Store, etc.
- ③ Any damage caused by using the Game service in a way that is not recognized by the Company, such as trading or sharing of Items and Accounts.
- ④ Damage caused by device changes or device resets
- ⑤ Damages caused by not carefully checking Trade Info such as Item name, price, number, etc. when registering/selling/purchasing items on the exchange.
- ⑥ Damage caused by problems between members regardless of the Company's intervention, such as fraud in the Game
- ⑦ In case of damage such as Account theft due to negligence in managing the Member's Account
9. Recovery Criteria Table
In progress of the Game, recovery of losses caused by your negligence or system error will be governed by the recovery criteria table below.
For things not listed in the table of contents, the General Principles of Recovery will determine whether or to what extent they can be recovered.
[Recovery Criteria Table].
Separation | Description. | Recovery status | Remarks |
Character | Accidentally Deleted Characters or Accounts | X | -. |
Games/Items | If you sold an Item to your Store | X | -. |
You purchased the wrong Item from the General Store | X | -. |
You purchased the wrong Item from the Paid Store | X | -. |
Any Equipment or Material that fails to Enchant, Refine, etc. | X | -. |
Free Game Money/Items not received on time, etc. | X | -. |
Accidentally Deleted Items | X | -. |
Request to Delete an Item that you can't delete yourself | O | Items that you agree to Delete cannot be recovered |
Fraud/Account Theft Victimization | X | -. |
Trade | Items or amounts traded in error while using the Personal shop | X | -. |
(Buy/Sell/Commission) | X | -. |
* Recovery may be restricted for losses caused intentionally by the user, or for items that violate system settings or may be abused within the Game.
* When recovering, if it is not possible to recover to the same Item due to system limitations, it will proceed to recover to a similar Item to the extent possible.
Each itemized recovery is processed based on archived data, and losses for which no record exists cannot be recovered.
* General recovery is possible if less than 15 days have passed since the loss occurred (including the day it happened), but some recovery may not be possible if more than 15 days have passed because it may be difficult or time-consuming to verify the data.
10. Guest Account Policy
1) Guest Account (which allows you to Create some Games) is attached to your device, and Account info may be lost due to actions that may move, lose or tamper with your device's data, such as losing your device, factory resetting, deleting cache and data, etc.
2) If you lose your Guest Account info due to your own carelessness or negligence, such as changing/losing your device, factory reset, deleting cache and data, we cannot help you recover it.
3) The company provides guidance on their official community on how to link your account.
Guest Account may not be operated depending on the company's circumstances.
11. Community Services Operational policy
1) Community means the online space provided by the Company for various opinions and sharing of Info related to the Game Service, and includes external communities provided by the Company related to the Game Service, such as official cafes and SNS.
2) In principle, the Company does not intervene in disputes between members within the community; however, if the dispute between members involves acts that violate the Terms and Operational policies or interfere with the normal operation of the community service, the Company may take necessary measures after reviewing the matter from a neutral position.
3) The Company may Delete, Move, Prohibit Reading, Refuse to Register, etc. without prior notice any of the following items (Text, Picture, Voice, or Info consisting of a combination thereof posted by a Member on the Community).
- Posts containing profanity or abusive language
- Posts that sexually humiliate, disgust, or offend others.
- Postings that violate the rights (including copyrights) of the Company or any third party.
- ④ Posts for the purpose of slandering or defaming others (including personal Att., rumors, etc.)
- Posts that contain personal information about yourself or others (such as your identity, location, contact information, email, etc.
- ⑥ Posts that direct or advertise illegal programs, private servers, etc.
- ⑦ Posts that demean, ridicule, or criticize a particular region, religion, race, disability, etc.
- ⑧ Posts that impersonate the Company, its employees and officials, message board operators, or others associated with the Game service
- ⑨ For-profit advertising posts (product advertising, proxy nurturing, site promotion, giveaways, etc.)
- ⑩ Posts that contain malware or cause system disruption
- ⑪ Posts related to Terms of Service violations
- ⑫ Posts that are inappropriate for the nature of the message board or contrary to the purpose of the community service.
- Etc. prohibited by the Terms, each Community Service Policy, and applicable law
4) The Company may apply sanctions to those who register posts under Paragraph 3 as announced in each community.
[Sanctions Table].
Item | Primary | Secondary | Tertiary |
Blast posts that register similar things over and over again - Cluttering up posts with superfluous or meaningless posts, or posts with the same patronage registered in a row. | Delete a post | Deleting Posts
and
suspension for
15 days | Deleting Posts
and
Permanently Suspend |
Posts that violate public order and morals - Posts that are inappropriate for the nature of the board or contrary to the intent of the community service. - Posts that are offensive to others, such as profanity, slander, or mockery. - Posts that demean, mock, or criticize a particular region, religion, race, disability, politician, etc. - Posts that cause sexual humiliation, such as through suggestive or obscene language or explicit sexual descriptions. - Posts that are anti-social or demeaning to a specific group of people - Making statements or behaviors that make a person feel threatened or frightened by the reality of the situation. * Secondary sanctions may be applied after the first sanction for posts that target multiple users or are seriously offensive to others. |
Posts that involve conduct that violates the Terms, or are otherwise prohibited by the Terms, each Community Service Policy, and applicable law. |
If you receive a deletion request from another organization and need to delete it | Deleting posts and consequences for them |
Posts that trade, make cash transactions, or imply the act of doing so on Account | Deleting Posts
and
7-day
suspension | Deleting Posts
and
suspension
30 days | Deleting Posts
and
Permanently suspend
activity |
Registering and distributing material without the consent of the copyright holder without permission |
Posts with the purpose of infringing or damaging any rights, including honor, portrait rights, and personal Info of third parties |
Posts with the purpose or intent to incite disruption of the community. | Delete posts and permanently suspend community activity |
Posts that contain falsehoods and the intent to incite other members through them |
Posts that reveal personal Info about yourself or others |
Posts that promote commercial ads, third-party apps and games |
Posts made for the purpose of fraud and Etc. criminal activity |
Spreading viruses or sharing illegal material - Sharing illegal APK files, hacking methods and cracks, and intellectual property content such as music and movies. |
Posts using nicknames that could be confused with GM, CM, etc. |
Registering a post by impersonating a company, affiliate, GM, or CM |
Posts that spread or advertise bugs, system exploits, or illegal programs |
While a community is suspended, you can only view posts within the community.
* Posting means text, picture, voice, or Combination info such as text, picture, voice, or Combination info posted on the service by a user when using TwelveSky M1 web service such as bulletin board.
The severity of the offense may result in more severe restrictions.
Your post may be moved if any of the following apply
- Posts selected as best targets by moderators
- Etc. posts that, in the judgment of the moderators, do not fit the nature of the board
Operational policies may be added/modified/deleted depending on the situation, and any changes will be announced in advance or after the fact.
* The 'Terms of use of the Game Service' shall apply to matters not specified in this Policy and the interpretation of this Policy, and the relevant laws and regulations shall apply to other matters.
<Addendum
These Terms are effective as of December 12, 2023.
Operational policy
1. General
1) This Operational policy applies to the (TwelveSky M1) Game service.
2) Operational policies serve to supplement the matters set forth in the Terms of use and contain the Company's standards for operating the Service, including the effects of violations of the Terms of use by users (hereinafter referred to as "sanctions"), procedures for appealing sanctions, recovery policies, and other matters that users should be aware of while using the Service.
3) Entory (hereinafter referred to as the Company) may change the Operational policy from time to time to provide better services, and notify users of the changes in a way that they can easily recognize (official Home page, community announcements in cafes and Games, email notifications, in-service messages, etc.
2. sanctions/reports, appeals, and customer support
1) If a Member becomes aware of, or is harmed by, another Member's violation of the Terms, Operational policies, or is otherwise harmed by such violation, the Member may report it to the Company.
- The sanction/reporting process for violations of the Terms is outlined below.
∙Violations ⟶ Investigations ⟶ Sanctions ⟶ Appeals ⟶ Notification of Result
2) Investigations may take some time after a report is made, and in some cases may be reinvestigated.
3) Associated Accounts may be temporarily restricted while we investigate your report through Customer Service, for a period not to exceed 3 months.
4) Members may submit various inquiries, requests, suggestions, and appeals related to the services of TwelveSky M1 Game, including Account theft, bad user reports, etc. through the official cafe and CUSTOMER SERVICE in the Game.
- Reporting, inquiries, and appeals are described below.
∙1:1 Support
⟶ Users can make various inquiries, requests, suggestions, and appeals related to Account, including TwelveSky M1 Game services, and sanctions through 1:1 inquiries in the official cafe and Game.
∙customer service inquiries
⟶ Users can make various inquiries, requests, suggestions, and appeals related to Game services, including Account theft, bad user reports, and sanctions through the CUSTOMER SERVICE in the official cafe and Game.
5) If the Member's appeal is deemed reasonable, the Company will immediately lift the sanctions applied to the Member and reinstate the adjusted Items, etc.
6) You have up to 15 days to report "Account Theft" and investigate the damage, including the date the "Account Theft" damage occurred.
7) You have 15 days from the time of the sanction to appeal.
3. (TwelveSky M1) Operational standards and special policies
1) The Company shall do its best to prevent acts that violate the Terms and Operational policies and provide smooth Game services.
2) The Company does not intervene in disputes between members from a neutral position; however, if the dispute between members involves acts that violate the Terms and Operational policy or acts that interfere with the normal operation of the Game service, the Company may take necessary measures after reviewing the matter from a neutral position.
3) The Company shall safely handle Members' Personal Info and Credit Info in accordance with the laws and regulations and the Privacy Policy. The Company and its employees and operators shall not request or disclose any personal information, account information, passwords, etc. of Members except as stipulated in the Terms and Conditions and the Privacy Policy.
4) The Company receives reports of bugs and errors that occur in the Game Service through the CUSTOMER SERVICE and community sites, etc. and endeavors to promptly handle them.
5) The Company may ask you to verify the identity of your Account if it is necessary to protect your Account and stabilize the Game service.
6) The Company, its employees, and operators may provide limited or no answers to questions about updates, development directions, Etc. that cannot be disclosed due to the nature of the Game.
4. Name management criteria
1) "Name" means any type of name (Nickname, Character name, etc.) that a member sets directly to identify a character, Item, organization, etc. within the Game service.
2) In principle, members are free to set their own name.
3) Notwithstanding Paragraph 2, the use of the following names is restricted, and the Company may change the names at its discretion. In addition, sanctions may be applied for the act of using the following names.
5. sanctions policy
1) The types of sanctions are Next.
2) If the Company imposes sanctions pursuant to Paragraph 1, it may recover or adjust the profits (Items, EXP, etc.) related to the violation of the Terms of use, and for violations of the Terms of use where it is difficult to calculate the related profits, such as bug abuse or use of illegal programs, it may Reset the Game usage Info or restrict the use and access environment of some contents.
3) All liability for violations of the Terms that occur during Account theft or Account sharing due to reasons attributable to the Member shall be borne by the Member who is the party who violates the Terms and the Member who is the Account holder, and sanctions may be applied to both parties' Accounts.
4) If two or more violations of the Terms are identified at the same time, the Company may combine the sanctions applicable to each.
5) The Company may apply sanctions for violation of the Terms of Service to any member who fabricates or colludes in the violation of the Terms of Service by another member, or to any member who assists in the violation of the Terms of Service or takes unfair advantage thereof. If a Member acquires an Item acquired by another Member in violation of the Terms and Conditions with knowledge of the circumstances or acquires it gratuitously and without knowledge of the circumstances, the Company may recover the relevant Item, and the Company shall not be liable for any compensation and recovery.
6) The sanction reasons and sanctions are based on the Sanction Guidelines in Article 6. However, the sanctions may be weaker than the sanctions set forth in the sanctions table.
7) Even if it is not listed in the sanction table in Article 6, sanctions may be applied for acts that violate the Terms and related laws and regulations according to their severity.
6. Sanctions Table
Type
Details
Primary
Secondary
Tertiary
Cash Trade
(1) Trade in-game items for cash or real-world goods/services or items from other games.
(2) The act of vicariously raising a Character by entrusting it to another person in exchange for cash or real goods/services.
30 days
Permanent suspension
Attempting a Cash Trade
Attempting or advertising to trade for "cash" behavior
"Permanent" sanctions may be applied as a first sanction if the "Attempted Cash Trade" is determined to be for commercial purposes and goods obtained through fraud.
30 days
Permanent suspension
AccountTrade
Trade your Game Account or any Character in your Account for cash.
30 days
Permanent suspension
Impersonation
Using someone else's personal information to Create an Account
Permanent suspension
Misrepresentation and Use of Personal Information
Falsifying identifying information, such as entering someone else's information in your Account info, or persistently using changed information without correcting it
* If your Account is restricted due to Registering someone else's Info, you can unrestrict your Account after verifying your identity.
Permanent suspension
Using Unhealthy Language
"Use of Unhealthy Language" means the act of using any of the names in Article 4, paragraph 3
If the damage caused by "Use of Unhealthy Language" is minor, a "Warning" may be applied instead of a Game ban.
Use of "Unhealthy Language" that targets a large number of users or is seriously offensive to others may be subject to a secondary sanction after the first sanction.
* Accounts may be subject to usage restrictions based on accumulated borrowing and severity.
Warning
/
1 Day Chat Ban
7 Day Chat Ban
30-day Chat ban
Using unsound names
"Use of Unsound Name" means the act of using the name of each item of Article 4, Paragraph 3 for a Character, etc.
* In case of warning, the name may be changed randomly after temporarily restricting the relevant Character.
Name changes due to "Unhealthy Name Use" may be disclosed through the official community.
If you repeatedly use "Unhealthy Name" for the purpose of offending other users, you may be subject to the sanctions set forth in "Use of Unhealthy Language".
Force a name change
Account Usage Restrictions
Decorating the Chat
Disrupting Chat for multiple users by posting excessive content or using the same content repeatedly.
If the damage caused by "Use of Unhealthy Language" is minor, a "Warning" may be applied instead of a Game ban.
* Accounts may be subject to usage restrictions based on accumulated borrowing and severity.
Warning
/
1 Day Chat Ban
7 Day Chat Ban
30-day Chat ban
Disrupting the Game1
(1) impersonate the Company, its employees or officials, or its operators
(2) Spreading false facts, Etc. causing confusion to other users and interfering with the Company's Game operations by unfair means
30 days to
Permanent suspension
Interfering with Game
Operations2
(3) Disrupting normal service operations by repeating the same inquiry or report.
7 days
30 days
1 year
Disrupting the
Game3
(4) Interfering with customer counseling work by using profanity, threats, Att., or expressions that cause sexual shame
1 year
Disrupting Game Progress
Abusing the Game / operating system to interfere with the normal use of the Game by other users
If the damage caused by "Disruptive Behavior" is minor, a "Warning" may be applied instead of a "Game Period Ban".
* "Term (90 days)" sanction is possible in the first instance if "interfering with the progress of the Game" causes damage to a large number of users or serious damage to a specific user.
Warning/7 days
30 days
1 year
False declarations
Exposing posts to the community or abusing customer service to interfere with other users' normal use of the Game or interfere with the Company's normal operation of the Game.
Warning
7 days
30 days
Creating/Using/Promoting Illegal Programs
(1) Creating, using, or disseminating any computer program, device, or apparatus that neutralizes the technical protection measures of the Game Service or interferes with its normal operation (hereinafter referred to as "illegal program")
(2) Modifying/revising the Game program or the program provided by the Company in connection with the Game service, or abnormally using the Game service using the modified program
(3) Widely disseminating, distributing, or arranging the illegal program itself or its Use to a specific or unspecified number of people
Permanent suspension
Workspace
(1) Use of the Game by multiple Accounts or in an organized or collective manner for commercial purposes
(2) Acts of illegally acquiring Items through "Using illegal programs" or "fraudulent activities" with multiple Accounts, or moving and cashing out for commercial purposes
Permanent suspension
Abusing and bug exploits
Any behavior that we believe is unfair to the Game, such as exploiting bugs and specific content in the Game to gain an advantage or harm other users.
* Even if there is no intent, we may take measures such as deleting related Items, adjusting their Grade, or taking back earned items.
7 days
30 days
Permanent
suspension
Abnormal Play
(1) Harming others through the play of associated Users
(2) Organized play by two or more users to manipulate wins and losses.
(3) Organized play at the same location or under multiple usernames
(4) Behavior that causes damage to others due to abnormal bets or play
(5) Repeating an abnormal pattern of Game play (e.g., ping-calling, stealing, etc.)
7 days
30 days
Permanent
suspension
Payment theft
Using someone else's payment method to pay for a paid service without authorization
Permanent suspension
Account Hijacking
Gaining unauthorized access to another user's Account, or aiding and abetting or profiting from doing so
Permanent suspension
Fraud
Defrauding other users to gain an unfair advantage in Game
Permanent suspension
Fraud Attempt
Attempting to "scam"
"Permanent" sanctions are possible in the first instance for "attempted fraud" by impersonating an operator or company employee.
Recall of goods and
Account suspension from 30 days to permanent suspension
Meandering behavior
(1) The act of betting on an Item, etc., so that the Result of chance provides a property benefit to a particular person and a loss to another participant
(2) assisting in or advertising the conduct in (1)
Permanent suspension
Privacy breach
Disseminating another member's personal information without consent
Permanent suspension
Open Market
Exploitation1
(1) Abusing the policies and processes related to membership, payment, cancellation of payment, etc. provided by open market operators to obtain unfair advantage
(2) circumventing or abusing the policies and processes of an open marketplace provider
Permanent suspension
Exploit open
markets2
(3) Canceling discretionary payments and handling of goods used before recovery
Unable to process recovery after a recall is in progress
Fraudulent refunds
Issue discretionary refunds for goods already used in the Game
Permanent suspension
Fraudulent refunds2
You obtained goods without consideration from an Account that issued a discretionary refund.
Permanent suspension
1) The period and method of restriction may be changed arbitrarily at the discretion of the management.
2) Repeated, malicious duplication of cases may result in aggravated bans.
3) All goods and property acquired by using fraudulent methods such as 'fraud and system error' or 'abuse of bugs' or 'canceling payment using open market abuse' will be recovered, and even if the user who used fraudulent methods in this process acquired goods and property through normal payment and trade, all goods and property will be recovered, and the company will not be responsible for recovery and compensation.
4) If any of the secondary works (including broadcasts on YouTube, Africa, Twitch, etc.) contain advertisements (fostering, banners, etc.) related to refunds/proxy purchases, all characters used in such broadcasts will be sanctioned in accordance with the 'Open Market Abuse' section of the 'Sanction Criteria Table'.
5) Even if the above items are not applicable, the use of the service may be restricted based on the objective judgment of the management.
7. Long Term Disconnected Account Policy
1) The Company may Delete Account info or Character name of an Account (hereinafter referred to as "Long Term Disconnected Account") that meets the following conditions for service improvement and smooth Game operation.
- More than 6 months have passed since TwelveSky M1's last Game access date
- End of paid service period of TwelveSky M1
2) If the Company deletes the Account info of a Character in a long-term disconnected Account, the Company will notify the schedule and contents of the Game info deletion in advance through a Notice.
3) Characters and Character names that are Deleted under the Long Term Disconnected Account policy cannot be recovered.
8. recovery policy
1) Loss or change of game usage information (Info such as Items, game money, scores, achievements, Levels, etc. acquired by the member in the process of using the Game service) caused by reasons attributable to the company or technical errors of the Game service can be restored within the limits that do not burden the game balance if it is possible to check the in-game records due to the current technology of the information and communication service.
2) If you are unable to proceed with the quest due to a technical error of the Game service, we will do our best to help you proceed with the quest to the extent that the current technology of the information and communication service allows us to check the in-game records. If necessary, we can recover quest items or change Character Info.
3) Members who wish to recover under Paragraph 1 or 2 must apply for recovery through the CUSTOMER SERVICE within 7 days from the date of loss or change of Game usage Info.
4) The application for recovery under Paragraph 3 must be submitted by the person whose Account info has been lost or changed, and proxy submission by a third party is not allowed.
5) The Company may modify or change the contents of the Game Service through patches or updates if technically necessary for operation, and recovery is limited for modification, change, or deletion of the Member's Game Usage Info caused by such modification, change, or deletion. In addition, paid content may also be modified, changed, or deleted if deemed necessary for game planning or operation (such as game balancing), and at this time, the Company shall compensate the Customer with other items of similar value that can be used within the Game, and the Customer may not make a separate claim for damages in connection with such Company's actions.
6) Loss or change of Game usage Info in each of the following items is not subject to recovery or compensation.
9. Recovery Criteria Table
In progress of the Game, recovery of losses caused by your negligence or system error will be governed by the recovery criteria table below.
For things not listed in the table of contents, the General Principles of Recovery will determine whether or to what extent they can be recovered.
[Recovery Criteria Table].
Separation
Description.
Recovery status
Remarks
Character
Accidentally Deleted Characters or Accounts
X
-.
Games/Items
If you sold an Item to your Store
X
-.
You purchased the wrong Item from the General Store
X
-.
You purchased the wrong Item from the Paid Store
X
-.
Any Equipment or Material that fails to Enchant, Refine, etc.
X
-.
Free Game Money/Items not received on time, etc.
X
-.
Accidentally Deleted Items
X
-.
Request to Delete an Item that you can't delete yourself
O
Items that you agree to Delete cannot be recovered
Fraud/Account Theft Victimization
X
-.
Trade
Items or amounts traded in error while using the Personal shop
X
-.
(Buy/Sell/Commission)
X
-.
* Recovery may be restricted for losses caused intentionally by the user, or for items that violate system settings or may be abused within the Game.
* When recovering, if it is not possible to recover to the same Item due to system limitations, it will proceed to recover to a similar Item to the extent possible.
Each itemized recovery is processed based on archived data, and losses for which no record exists cannot be recovered.
* General recovery is possible if less than 15 days have passed since the loss occurred (including the day it happened), but some recovery may not be possible if more than 15 days have passed because it may be difficult or time-consuming to verify the data.
10. Guest Account Policy
1) Guest Account (which allows you to Create some Games) is attached to your device, and Account info may be lost due to actions that may move, lose or tamper with your device's data, such as losing your device, factory resetting, deleting cache and data, etc.
2) If you lose your Guest Account info due to your own carelessness or negligence, such as changing/losing your device, factory reset, deleting cache and data, we cannot help you recover it.
3) The company provides guidance on their official community on how to link your account.
Guest Account may not be operated depending on the company's circumstances.
11. Community Services Operational policy
1) Community means the online space provided by the Company for various opinions and sharing of Info related to the Game Service, and includes external communities provided by the Company related to the Game Service, such as official cafes and SNS.
2) In principle, the Company does not intervene in disputes between members within the community; however, if the dispute between members involves acts that violate the Terms and Operational policies or interfere with the normal operation of the community service, the Company may take necessary measures after reviewing the matter from a neutral position.
3) The Company may Delete, Move, Prohibit Reading, Refuse to Register, etc. without prior notice any of the following items (Text, Picture, Voice, or Info consisting of a combination thereof posted by a Member on the Community).
4) The Company may apply sanctions to those who register posts under Paragraph 3 as announced in each community.
[Sanctions Table].
Item
Primary
Secondary
Tertiary
Blast posts that register similar things over and over again
- Cluttering up posts with superfluous or meaningless posts, or posts with the same patronage registered in a row.
Delete a post
Deleting Posts
and
suspension for
15 days
Deleting Posts
and
Permanently Suspend
Posts that violate public order and morals
- Posts that are inappropriate for the nature of the board or contrary to the intent of the community service.
- Posts that are offensive to others, such as profanity, slander, or mockery.
- Posts that demean, mock, or criticize a particular region, religion, race, disability, politician, etc.
- Posts that cause sexual humiliation, such as through suggestive or obscene language or explicit sexual descriptions.
- Posts that are anti-social or demeaning to a specific group of people
- Making statements or behaviors that make a person feel threatened or frightened by the reality of the situation.
* Secondary sanctions may be applied after the first sanction for posts that target multiple users or are seriously offensive to others.
Posts that involve conduct that violates the Terms, or are otherwise prohibited by the Terms, each Community Service Policy, and applicable law.
If you receive a deletion request from another organization and need to delete it
Deleting posts and consequences for them
Posts that trade, make cash transactions, or imply the act of doing so on Account
Deleting Posts
and
7-day
suspension
Deleting Posts
and
suspension
30 days
Deleting Posts
and
Permanently suspend
activity
Registering and distributing material without the consent of the copyright holder without permission
Posts with the purpose of infringing or damaging any rights, including honor, portrait rights, and personal Info of third parties
Posts with the purpose or intent to incite disruption of the community.
Delete posts and permanently suspend community activity
Posts that contain falsehoods and the intent to incite other members through them
Posts that reveal personal Info about yourself or others
Posts that promote commercial ads, third-party apps and games
Posts made for the purpose of fraud and Etc. criminal activity
Spreading viruses or sharing illegal material
- Sharing illegal APK files, hacking methods and cracks, and intellectual property content such as music and movies.
Posts using nicknames that could be confused with GM, CM, etc.
Registering a post by impersonating a company, affiliate, GM, or CM
Posts that spread or advertise bugs, system exploits, or illegal programs
While a community is suspended, you can only view posts within the community.
* Posting means text, picture, voice, or Combination info such as text, picture, voice, or Combination info posted on the service by a user when using TwelveSky M1 web service such as bulletin board.
The severity of the offense may result in more severe restrictions.
Your post may be moved if any of the following apply
- Posts selected as best targets by moderators
- Etc. posts that, in the judgment of the moderators, do not fit the nature of the board
Operational policies may be added/modified/deleted depending on the situation, and any changes will be announced in advance or after the fact.
* The 'Terms of use of the Game Service' shall apply to matters not specified in this Policy and the interpretation of this Policy, and the relevant laws and regulations shall apply to other matters.
<Addendum
These Terms are effective as of December 12, 2023.