FAQ

Here are some frequently asked questions.



I am experiencing stuttering, stuttering, lagging, and forced quits while playing the game.

TS GAMES
14 Jun 2024
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If Twelve Sky M The One is not connecting or running smoothly

Please refer to the measures below and try running the application again.


How to solve the problem of not connecting/launching the game

Delete unnecessary applications and data

Update your mobile device's OS to the latest version

Check the network environment (Wi-Fi/LTE/5G) reception status

Reboot your mobile device

Reinstalling Twelve Sky M The One


If the problem is not solved, please contact us through the customer centre with the details of the problem.

we will quickly check and help you.


We hope we can bring you great pleasure.