If you are having trouble connecting to Twelve Sky M The One, we recommend that you follow the instructions below.
[Troubleshooting]
■ Optimise your network environment (Wi-Fi/LTE/5G)
Close other applications other than Twelve Sky M The One
Update your device OS to the latest version
If the problem is not resolved, please contact us through the customer centre with your details so that we can quickly check the problem and help you as much as possible.
If you are having trouble connecting to Twelve Sky M The One, we recommend that you follow the instructions below.
[Troubleshooting]
■ Optimise your network environment (Wi-Fi/LTE/5G)
Close other applications other than Twelve Sky M The One
Update your device OS to the latest version
If the problem is not resolved, please contact us through the customer centre with your details so that we can quickly check the problem and help you as much as possible.